Cancellation and Refund Policy

At Aqua Tours Bovec, we understand that plans can change.
Please inform us of any cancellation or changes to your reservation as soon as possible.

Cancellation by the Guest

You may cancel or modify your reservation free of charge by informing us as soon as possible or, where possible, at least 24 hours before the scheduled activity.

For cancellations or changes made less than 24 hours before the scheduled activity, a cancellation fee will be charged and/or a refund will not be possible.

No-show

If you do not attend the reserved activity and have not informed us in advance, your reservation will be considered a no-show and no refund will be possible.

Please arrive at the meeting point at the agreed time stated in your booking confirmation. If you arrive late, you may miss the start of the activity, in which case no refund will be possible.

Aqua Tours Bovec is not obliged to wait for guests who are late for the activity. We therefore ask you to plan your journey in advance and take possible traffic delays into account.

Cancellation and Changes by Aqua Tours Bovec

Your safety is our highest priority. Aqua Tours Bovec reserves the right to cancel, postpone, modify or shorten an activity due to adverse weather conditions, unsuitable water levels, safety concerns, an excessive or insufficient number of participants for a safe and high-quality activity, or other circumstances beyond our reasonable control.

For activities that are modified or cancelled by Aqua Tours Bovec, you are entitled to a full refund of the amount paid for the activity.

If an activity is modified or shortened for safety reasons, we will inform you of the options available to you.

Early Termination of an Activity

If a participant decides to leave or terminate the activity early after receiving the mandatory equipment, no refund will be possible.

No refund will be provided if the activity is shortened or interrupted due to the participant's physical condition, failure to follow the guide's instructions, or the participant's personal decision not to continue with the activity.

No refund will be provided in the event of an interruption caused by natural disasters, sudden weather events or other circumstances beyond our reasonable control.

Cancellation Due to Failure to Meet Activity Requirements

Failure to comply with, or withholding, important information that may affect the safety or execution of the activity (such as pregnancy, inability to swim, consumption of alcohol or drugs, or other medical or physical limitations) will be charged in the same way as a no-show reservation.

Participants are required to inform the provider, before making the reservation or at the latest before the start of the activity, of any relevant circumstances that could affect their safety or ability to participate.

We take your safety very seriously, and safety is the foundation of all our activities.

If a participant withholds such information and, as a result, is unable to participate in the activity or is required to leave it, no refund will be provided and the reservation will be charged in the same way as a no-show.

Changes to a Reservation

We will always do our best to accommodate changes to your reservation, including changes to the date, time or number of participants, subject to availability.

If you wish to change your reservation, please inform us as soon as possible.

Changes to the number of participants shortly before the activity may result in additional costs.

Changes to the number of participants made shortly before the activity or less than 24 hours before the scheduled time will be subject to a cancellation fee and/or no refund will be possible.

How to Cancel a Reservation

If you made your reservation through our online booking system, you can cancel it by clicking the “Cancel Reservation” button in your booking confirmation email.

After successfully cancelling your reservation, you will receive an email confirming that your reservation has been cancelled.

Alternatively, you can notify us in advance by phone, WhatsApp message or email. Please include the first and last name under which the reservation was made, the date, the activity and the activity time. We will then modify, cancel or update the reservation for you.

If you experience any problems with your cancellation, please contact us:

Aqua Tours Bovec
Čezsoča 71, 5230 Bovec, Slovenia
Phone: +386 68 686 440
Email: aquatoursbovec@gmail.com

Refund Processing

If you are entitled to a refund, it will be processed as soon as possible. The time it takes for the refunded amount to appear in your account depends on the payment method and your bank or payment service provider.

The expected processing time for a refund is 7 business days. If you have not received your refund within this period, please contact us immediately and we will arrange for the refund to be processed again.

By making a reservation with Aqua Tours Bovec, you confirm that you have read and understood this Cancellation and Refund Policy as well as our applicable General Terms and Conditions and agree to them.

For activities booked through third-party booking platforms such as Tripadvisor, GetYourGuide, Booking.com, etc., cancellations and refunds are subject to the terms and conditions of the respective platform. Cancellations and changes initiated by Aqua Tours Bovec are subject to our own terms and conditions.